berbd Privacy Policy

1.1 Purpose of the Policy

berbd believes that you have full rights over your personal information. The purpose of this privacy policy is to clearly inform you what types of information we collect, why we collect it, how we use it, and how we keep it secure. By using our platform, you consent to the terms of this policy.

1.2 Right to Amend

berbd reserves the right to amend this privacy policy at any time. If any significant changes are made, we will publish a notice on the website. It is your responsibility to review this page regularly. If you continue to use the platform after any changes, you will be considered to have accepted the revised policy.

2.1 Registration and Account Information

At the time of account creation, we collect the following information:

• Full name
• Date of birth (for age verification)
• Email address
• Mobile number
• Username and password
• Current address
• National ID or passport number (where identity verification is required)

2.2 Financial Information

To process transactions, we collect:

• bKash, Nagad, Rocket, or Upay account number
• Deposit and withdrawal history
• Bank account details (where applicable)

2.3 Automatically Collected Information

When you use our website, the following information is collected automatically:

• IP address and geographic location
• Browser type and version
• Device information (operating system, screen resolution)
• Page visits, clicks, and session duration
• Referral URL
• Cookies and similar tracking technologies

2.4 Gaming Activity Information

To improve your gaming experience, we store:

• Play history and bet amounts
• Win and loss records
• Preferred game categories
• Bonus and promotion usage information

3.1 Providing and Operating Services

• Creating and managing accounts
• Processing deposits and withdrawals
• Providing bonuses and promotions
• Ensuring customer support services

3.2 Security and Fraud Prevention

• Preventing unauthorized access to accounts
• Detecting and investigating suspicious transactions
• Complying with anti-money laundering (AML) regulations
• Completing identity verification (KYC) processes

3.3 Responsible Gaming

By monitoring user gaming behavior, we identify risky gaming patterns and intervene when necessary. This is part of our commitment to user protection.

3.4 Communication and Marketing

• Sending important account notifications
• Informing users of promotional offers with their consent
• Notifying users about service updates and changes
• Providing support via live chat and email

3.5 Service Improvement and Analytics

By analyzing user behavior, we improve website usability, add new features, and enhance the overall gaming experience.

4.1 General Policy

berbd does not sell or freely provide your personal information to third parties. However, information may be shared in the following limited circumstances:

4.2 Payment Processors

Only the information necessary to complete transactions is shared with payment partners such as bKash, Nagad, Rocket, and Upay. These partners are governed by their own privacy policies.

4.3 Game Software Providers

Only the minimum necessary information is shared with providers such as Pragmatic Play, JILI, PG Soft, Spribe, and Evolution Gaming for the purpose of delivering gaming services.

4.4 Legal Obligations

We may be required to disclose information to comply with applicable laws in Bangladesh, court orders, or legitimate requests from government authorities. In such cases, we will not provide any information beyond what is legally authorized.

4.5 Business Transfers

If any change occurs in berbd's business structure (merger, acquisition), user information may be transferred to the new ownership, but the terms of this privacy policy will continue to apply.

5.1 What Are Cookies

A cookie is a small text file stored in your browser. It helps improve your browsing experience, maintain login sessions, and remember your preferences.

5.2 Types of Cookies We Use

• Essential Cookies: Essential for the basic functioning of the site — login sessions, security tokens.
• Functional Cookies: Remembers your language preference, username, and interface settings.
• Analytics Cookies: Analyzes website usage to help improve services.
• Marketing Cookies: Used to display relevant offers (with consent only).

5.3 Cookie Controls

You can reject or delete cookies through your browser settings. However, disabling essential cookies may limit some functionality of the site and you may have difficulty logging into your account.

6.1 Technical Security

• 256-bit SSL/TLS encryption for all data transfers
• Highest-level hashing for stored passwords
• Regular security audits and vulnerability testing
• Firewall and intrusion detection systems
• Two-Factor Authentication support

6.2 Organizational Security

• Only authorized staff can access user information
• Regular privacy and security training for staff
• Signing a confidentiality agreement is mandatory
• Rapid response plan in the event of a data breach

6.3 Data Retention Period

We retain information while your account is active. Even after account closure, some information may be retained for as long as necessary to meet legal and regulatory obligations. Excess data is securely deleted.

7.1 Right of Access to Information

You can view your personal information at any time by logging into your account. Contact our support team for a detailed information report.

7.2 Right to Correct Information

If there is any error in your personal information, you can correct it through account settings or by contacting the support team. It is your responsibility to ensure that accurate information is provided.

7.3 Right to Opt Out of Marketing Communications

If you do not want to receive promotional emails or notifications, you can unsubscribe at any time. To do so, contact the support team or use the "unsubscribe" link in any email. However, it is not possible to stop important account-related notifications.

7.4 Right to Close Account

You may request to close your account at any time. After account closure, no further personal information will be processed, although some information may be retained due to legal obligations.

7.5 Data Portability

Contact our support team to receive a copy of the information stored about you. We will provide it within a reasonable time.

8.1 Age Limit

berbd's services are only for those aged 21 or above. We do not knowingly collect personal information from minors. Age verification is mandatory at the time of registration.

8.2 If a Minor User Is Identified

If any user is found to be under 21 years of age, their account will be closed immediately and all collected information will be securely deleted. If you have any information about this, please notify us at [email protected].

9.1 International Operations

berbd's servers and services may operate in various countries. Your information may be transferred or stored outside of Bangladesh. In such cases, we ensure that international-standard security and privacy protections are maintained.

9.2 Security Assurance

For international transfers, we use Standard Contractual Clauses or equivalent legal safeguards to ensure your information remains protected at all times.

10.1 Privacy Complaints or Inquiries

If you have any questions, concerns, or complaints about this privacy policy, please contact us:

10.2 Related Pages

Visit the pages below for more information:

• Terms & Conditions — Detailed terms of service usage
• Responsible Gaming — Safe gaming guidelines
• About Us — Introduction to the berbd platform
• FAQ — Answers to common questions